Privacy Policy

1. Who we are

SterlingWeb (“we,” “us,” or “our”) operates the website at www.sterling-web.com (the “Site”). We provide web development, design, and related digital services to businesses and agencies worldwide, with our studio based in Nashik, MH, India 422004.

For privacy-related questions, contact us at hello@sterling-web.com, by phone at +91 84848 35760, or through our contact page.

2. Scope of this policy

This Privacy Policy describes how we handle information when you use the Site, submit forms, email us, subscribe to updates, or otherwise interact with us online. It does not govern information processed solely under a separate written agreement with a client (for example, a master services agreement or statement of work); those engagements are covered by contract and, where applicable, a data processing addendum.

3. Information we collect

We may collect the following categories of information:

• Contact and inquiry data. Name, email address, company name, phone number (if provided), project details, budget or timeline indications, and other information you enter in contact forms, email, or calendar booking tools we link to.
• Technical and usage data. IP address, browser type and version, device type, general location derived from IP (such as country or region), pages viewed, referring URLs, and timestamps. This is typically collected through cookies, pixels, and similar technologies.
• Communications. Records of correspondence when you email us or we respond to support or sales inquiries.
• Newsletter or marketing preferences. If you opt in, your email address and related subscription metadata (sign-up date, source).

We do not intentionally collect sensitive categories of personal data (such as health information or government identifiers) through the Site. Please do not submit such information unless we explicitly request it under a secure process.

4. How we use information

We use personal information to:

• Respond to inquiries and provide quotes or proposals;
• Operate, maintain, and improve the Site and our services;
• Send transactional messages (for example, confirming receipt of a form submission);
• Send marketing communications where you have opted in or where permitted by law, including newsletters you can unsubscribe from at any time;
• Analyze aggregate or de-identified usage to understand audience interest and improve content;
• Protect security, prevent fraud or abuse, and comply with legal obligations.

5. Legal bases (where applicable)

If you are in the European Economic Area, the United Kingdom, or similar jurisdictions that require a “legal basis,” we rely on one or more of the following as appropriate: your consent (for example, marketing emails or non-essential cookies), performance of a contract or steps prior to contracting, our legitimate interests (such as operating the Site, securing our systems, and understanding how visitors use our content), or compliance with legal obligations.

6. Cookies and similar technologies

We use cookies and similar technologies to remember preferences, measure traffic, and support analytics or advertising partners where configured. You can control cookies through your browser settings. Blocking some cookies may limit certain features of the Site.

Where required, we will obtain consent before using non-essential cookies and provide a way to update preferences.

7. Sharing and subprocessors

We share personal information with service providers who assist us (for example, email delivery, hosting, analytics, CRM, or calendar scheduling). They may process data only on our instructions and are contractually required to protect it. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (such as a merger), subject to applicable law.

8. International transfers

We are based in India and may work with providers in other countries. If we transfer personal data across borders, we take steps consistent with applicable law, such as appropriate contractual safeguards or your consent where required.

9. Retention

We retain personal information only as long as needed for the purposes described above, including to resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements. Inquiry data is typically retained for a limited period unless an ongoing relationship continues; technical logs may be retained for shorter periods in rotation.

10. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and caution when sharing information online.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal data; object to or restrict certain processing; withdraw consent where processing is based on consent; or lodge a complaint with a supervisory authority. To exercise rights, contact us at the email above. We may need to verify your request before responding.

Residents of India may have rights under applicable data protection law, including regarding access, correction, and grievance redressal; contact us and we will respond in line with current requirements.

12. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Site or by email where appropriate.